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Welcome to Fine Wine South Africa! The online shop for DGB (Pty) Ltd

Terms and Conditions

Terms And Conditions

Detailed description of goods and/or services
FINE WINE SA is the online shop OF DGB (PTY) LTD, a business in the Wine and Spirit industry that markets Wine and Spirits

Delivery policy

Subject to availability and receipt of payment, requests will be processed within 7 working days and delivery confirmed by way of  DHL Waybill (for eg booking number / booking voucher etc). Must mention the use of courier and/or postal services and associated costs, if applicable.

 

Return and Refunds policy
The provision of goods and services by FINE WINE SA, the online shop OF DGB (PTY) LTD is subject to availability. In cases of unavailability, FINE WINE SA, the online shop OF DGB (PTY) LTD will refund the client in full within 30 days.   Cancellation of orders by the client will attract a 20% administration fee.

(If appropriate – provide details of your policy regarding damaged goods). Also mention guarantees, warranties, etc.

Customer privacy policy

FINE WINE SA, the online shop OF DGB (PTY) LTD shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

http://www.polity.org.za/attachment.php?aa_id=3569

Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the FINE WINE SA, the online shop OF DGB (PTY) LTD bank account, the details of which will be provided on request

Credit card acquiring and security

Credit card transactions will be acquired for FINE WINE SA, the online shop OF DGB (PTY) LTD via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa.   PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by FINE WINE SA, the online shop OF DGB (PTY) LTD separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Responsibility

FINE WINE SA, the online shop OF DGB (PTY) LTD takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods

Country of domicile

This website is governed by the laws of South Africa and FINE WINE SA, the online shop OF DGB (PTY) LTD chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, . . . . . . . . . . . . . . . . . . . . . . .

Variation

FINE WINE SA, the online shop OF DGB (PTY) LTD may, in its sole discretion, change this agreement or any part thereof at any time without notice.

 

FINE WINE SA, the online shop OF DGB (PTY) LTD contact details

Support : info@finewinesa.co.za


 

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