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Welcome to Fine Wine South Africa! The online shop for DGB (Pty) Ltd

FAQs

Customer Care

If you would like a Fine Wine SA representative to make a recommendation on wines or if you have any questions, suggestions, or order queries, please get in touch with us.

Email: info@finewinesa.co.za

 

Here are a few frequently asked questions:

Q: Why should I register an account profile?

You do not need to register an account profile to buy wines from the Fine Wine SAWebsite. Doing so will enable us to save your details, saving you time at checkout the next time you shop with us. To register an account profile, please click "Login" at the top of the page.

Q: How old do I have to be to buy wine from Fine Cape Wines?

You must be 18 years or older to buy wine.

Q: What is the minimum number of bottles per order?

All of our wines can be added to your basket as a (6)six bottle case or more.

Q: How do I know that my online payments are secure?

We offer payment options from direct payments with our PAYGATE application.

PAYGATE meets the highest level PCI Compliance

The Payment Card Industry Data Security Standard was developed to protect consumers and their data no matter where they shop or what channel they use. Careless online sellers can ruin the trust that a consumer requires to feel comfortable and confident shopping online.

PAYGATE is PCI Level 1 certified - the highest level certification possible. Our redundant data centers store and encrypt millions of credit card accounts so you can focus on your business and not on credit card security.

Q: Does the Fine Wine SA have a newsletter?

Yes, we do. Please sign up online to ensure that you receive all the latest news and offers.

Q: What if my order includes broken bottles?

Simply contact us within seven days of receiving your order on via email info@finewinesa.co.za and we will attend to the situation as soon as possible.

Q: What happens if my order includes faulty wines?

If you open a bottle within three months of purchase and are not completely happy with it, please keep the bottle and contact us immediately. We will arrange for your wine to be collected when we deliver your replacement wines.

 


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